Our Services

All the Services You Need

Secretariat Central is a seamless extension of your team, helping you drive your vision, serve your members and grow your association. We have the people, facilities and partnerships to deliver and customize all the services you and your members need.

Strategic Planning

Armed with expertise in association management and years of experience in growing and running startups and legacy organizations, our Executive Director comes on board to help you with strategic and tactical planning. We’ll brainstorm ideas to boost your membership, develop new revenue streams, reduce your risks, and advance your vision.

Day-to-Day Operations

From frontline reception to back office administration, we help you run a tightly efficient operation – right out of our 5000-square foot, fully equipped headquarters in the Greater Toronto Area. Every member of our team gets comprehensive training in your vision, activities, bylaws and culture to ensure that every call we answer, every email we send, truly reflects your brand and spirit.

Member Services

Great service is key to attracting and retaining members, yet most associations today lack the resources to deliver truly excellent, responsive service. Secretariat Central steps in to step up member services. We answer inquiries, send renewal reminders, process dues, and deploy communications – all the while ensuring that every point of contact with your members reinforces your association’s indispensable value.

Revenue Generation Strategies

We combine creative thinking, sharp business acumen and our in-depth understanding of the associations and societies market to develop innovative strategies for boosting your revenue in ways that deliver greater value to your members. From developing online courses to designing and executing targeted sponsorship and fundraising campaigns, we harness our expertise to help you achieve financial strength and grow your organization.

Conferences and Events

We make your happenings happen. Whether it’s an annual conference, seminar or online accredited course, we take care of every detail, including securing venues, lining up speakers, registering participants, managing abstracts, implementing technology solutions and providing interpreters, translators and meeting coverage. With our network of hotels and suppliers across North America and beyond, we negotiate the most advantageous contracts on your behalf. We can even broker a joint conference with another association for greater buying power and economies of scale.

Marketing and Communications

Sure, any association management company can crank out a newsletter or draft copy for your website. We can do better. Through our sister company, ALL ABOUT WORDS, we give you access to a professional team of communication strategists, writers, editors and proofreaders, translators and interpreters, layout and design artists and meeting coverage specialists. ALL ABOUT WORDS even has a “med squad” – writers and editors who specialize in medical writing. For your association, this all translates into enhanced communications with your target audiences.

Secretariat Central
Secretariat Central

Technology Services

Who needs an IT department when you have us? As a Secretariat Central association, you won’t even need to maintain a technology infrastructure. We’ll house and manage your membership database, look after the hosting and maintenance of your website, and store your electronic documents.