We make your life easier and help you achieve your goals

As a full-service association management company, we’re a seamless extension of your organization. The right people, expertise, and partnerships to deliver the full suite of services you and your members need — in English and French.

Strategic association management, events and conferences

Strategic planning to keep you relevant and sustainable

Armed with decades of experience in growing and running healthcare associations, we’ll work with you to boost your membership, develop new revenue streams, deliver innovative programming and advance your vision.

Highly efficient day-to-day management and office operations

From frontline reception to back-office administration, we run a tightly efficient operation for you. At our 5,000-square foot, fully equipped headquarters in the Greater Toronto Area, every member of our team receives comprehensive training in your vision, activities, bylaws, and culture to ensure that every call we answer and every email we send, truly reflects your priorities.

Delivering service and value to your members

Membership is the key to any organization. Secretariat Central has a proven track record in member retention, renewal, and recruitment. We answer inquiries, send renewal reminders, process dues, deploy communications, build member value and develop innovative recruitment programs – all the while ensuring that every point of contact with your members reinforces your association’s indispensable value.

Ensuring good governance and excellent board support

The Secretariat Central team are experts in governance and not-for-profit legislation in Canada. We provide guidance and training to your board and committees, arrange your board meetings, take minutes and proactively follow up on outstanding action items so you can focus on your strategy and mission.

Innovative revenue generation strategies

We combine creative thinking, sharp business acumen and our in-depth understanding of the healthcare landscape to develop innovative strategies for boosting your revenue in ways that deliver greater value to your members. From developing online courses to designing and executing targeted sponsorship, partnership and fundraising campaigns, we harness our expertise to help you achieve financial strength.

The most advanced technology services

We index, house, and manage your membership database, create and maintain your website, and store your electronic documents. We have invested heavily in the most advanced and secure technology platforms to protect your data while ensuring seamless data sharing with the board and committees.

Marketing and communications delivered by experts

Through our sister company, ALL ABOUT WORDS, you can rely on a professional team of writers, editors, proofreaders, translators and interpreters, layout and design artists, and meeting coverage specialists. The result is superior communications in both official languages.

Leaders in online, in-person or hybrid event planning

Whether it’s a conference, AGM or online accredited course, we take care of every detail, including securing venues and platforms, onboarding speakers, registering participants, managing abstracts and posters, overseeing accreditation, implementing technology solutions, arranging food and entertainment and providing interpreters, translators and meeting coverage. Our exclusive relationships with hotels and suppliers across Canada means that we can negotiate the most advantageous contracts on your behalf.

7 reasons why our clients love us

No ramp-up costs and delays

We’re a turnkey solution, with the people, systems and processes all in place and ready to go.
Healthcare-specific expertise

Governance, audits, bylaws, accreditation, abstracts, posters, sponsorships – this is the language we speak and the knowledge we bring to your organization.
Economies of scale

Enjoy the bottom-line benefits of our considerable strength and influence. We use our buying power to negotiate the best rates for you in areas such as insurance, technology solutions, event venues, and more.
Synergies and collaboration

We work in one industry. Just one. So our clients have a lot in common. This creates a unique opportunity for partnerships and collaboration in marketing, sponsorship, advocacy, accreditation, events, and projects.
Consistently excellent service

We train every member of our team to consistently deliver to our high standard of service. From the speed at which we respond to inquiries to our detail-oriented approach to running your meetings, you and your members will see the difference.
Proven best practices

Our model and processes have yielded impressive results for all of our clients. But we continue to learn and tweak to ensure we’re always applying the best practices for your organization.
No growing pains

With our ready-to-scale model, you won’t need to hire and train new people. Growth becomes a seamless – and painless – progression. We can easily expand our capacity to meet the needs of your growing association.